Review of the Sol y Mar Mirabel Beach
Sharm El Sheikh Egypt
by DGC Holiday Travel September
Photographs from our visit to the Sol y Mar Mirabel Beach
Location: On the Beach. As with most Sharm
el Sheikh Hotels
distant from the resort which is easily accessible by taxi
or shuttle (courtesy of the hotel).
Food: Good on the whole. 5* in places
but a tendency to cheapskate at times with things like too many chicken
sausages. Little tricks like a glass full of
lettuce with a big prawn as garnish
attempts to economise. Does seem to cater more for continental tastes than
British. At times I would have given anything for cheese and
biscuits or a decent fruit salad with cream
or even ice cream for desert.
Way too much gooey sugary stuff cheaply made. Had a great Beef
Wellington and Salmon en Croute though.
More about snacks.
Service: Not 5* at all. In the
drinks service was good
although we found some
familiar. Drinks service in the bars varied from good to
diabolically awful as was service at the snack bars and reception on
arrival and after. Little things irritate like having to carry the
next days towels back to the room each day as they had no towel cards to
hand back after 4pm.
Room: As with most of this resort
of very good and very poor for a 5*.
The rooms were fairly clean although other areas
eg dusty ledges at
slipped through the net. Silly things like no handles on
the patio windows so you end up locking yourself out on the balcony.
Thomson Rep: Waste of time attending the
welcome meeting. When will
they wake up to the fact that we want information not a sales talk about
All Inclusive: Not all it should be.
See prices and
Here is a rundown of some of the points that we feel the
management of the Sol y Mar Mirabel Beach Resort should address.
In depth Review
Is it 5*? Well this is a big question and perhaps the onus is on
Thomson or whoever to make sure they fully address the difference between
'well it is Egypt' 5* and what the
public universally expect from a 5* hotel. The advent of all-inclusive
seems to be changing things in this regard too.
I think this hotel needs to decide whether it is aiming
for a genuine classy 5* reputation or whether it simply wants to attract
people that are happy with good food
surroundings and plenty of free drink.
There are signs that it may be the latter as this Egyptian resort
will be huge and little things like rows and rows of beds and
shades on the beach suggest a pack them in like sardines attitude carefully
On the coach journey in from Sharm El Sheikh Airport
rep jokingly asked us if we knew the difference between the 3* hotels on the
left and the 5* hotels like the Sol y Mar Mirabel Beach on the right.
The answer? The resorts on the right were on the beach.
Let me say now
and I think I speak for most of us
front and pleasant surrounding DON'T MAKE 5*!!!!!! It takes a lot more
First impressions were good but oh boy did it go downhill
quickly. We were told to find the porter and make sure our cases were
labelled properly then some-one would tell us how to find our room.
11pm at night
we've asked several time for a welcome pack
as we were told
on the coach. Reception told us some-one else would give us this.
There appeared to be about 20 of us arriving at this time so not exactly
overload. Eventually we made our way to our room ourselves (Sol y Mar
management take note please - the lighting is very poor at night - pathways
stairways and to the rooms.
We eventually found our room and
like most of the
Mirabel Beach Resort
it was a mixture of very good and not so good.
The view from the balcony was stunning
overlooking the pools and in the
the sea. The bathroom was gorgeous with a walk-in shower to
die for. We had booked a deluxe family room for 3 adults. I had
emailed the Mirabel Beach to ask exactly what that was but they couldn't be
bothered to reply. We were pleasantly surprised to see plenty of space
with dividing doors for privacy.
Those were the goods points. Now for the bad.
A TINY amount of hanging space. 7 coat
hangers for 3 grown women or a family of 4??? Come on Sol y Mar -
you have to be joking. No point asking for extra hangers - no room
anyway! The bedside tables have no drawers and the lights have great
dimmers but flicker on and offer with the poor electrical connections.
The beds turned out to be very creaky and the additional
2 beds were just mattresses on a concrete base. My niece
suffered backache from day one and my sister and I eventually took turns to
sleep on the concrete so she got a break.
the rooms was made up for 2 not 3. 2
lots of towels
2 glasses etc.. We rang reception
who were very
We went down for a drink. 11.55pm. Looking at
the cocktails we were told very abruptly
to hurry up and decide as we had
only one minute then all-inclusive stopped and we would have to pay.
We ordered and while he was making them
4 minutes before midnight
refused to serve the person behind us unless he paid.
Excuse me while I digress a little since we are on the
subject of all-inclusive. We got sick of the trolley of liqueur
coffees coming round for which you had to pay. Many people accepted it
when offered before they realised. Another little gem was the fact
that we arrived too late for anything other than one very quick drink on the
Monday but when we ordered coffees at 5pm on the Monday we left
told we had to pay for them. We refused!
Back to the cocktails. Disgusting. If you go
to the Mirabel Beach
please make a point of letting them know that it is
not acceptable to make all the cocktails with watered down cordial. I
accept the fact that the alcohol is local but that's no excuse for making
everything as cheap and nasty as possible. Remember Sol y Mar - this
is SUPPOSED to be 5*.
Day 2. Down to reception to complain again that we
only have 2 lots of towels etc.
we have a light out and can't see well
enough to use the safe or wardrobe. I'll say no more on these subjects
other than it took 3 attempts and 2 days to get the room made up for 3 and
took even more time and effort to get the light fixed. We were
interrupted 4 times by maintenance coming to fix the air conditioning
with promises of 'back in 5 minutes' to fix the light.
It got done finally on day 3. We also got interrupted 3 times while
they checked the mini-bar which was never stocked up in the first place
the English wasn't good enough to communicate so we ended up getting dressed
to let them in - it was quicker.
Back to reception. Still asking for information
about the welcome meeting. They have no idea and tell us to come back
at 10am when the rep will arrive. The meeting was set for 10.45 so we
wasted almost an hour before wasting more time in the meeting itself.
At breakfast earlier
a couple on their second week told
us of quite a few people being ill with food poisoning. Let me say
straight away that I didn't have any real worries about this after seeing
the standard of food served but I did see the chefs handling things like
bread and pre-cooked pancakes with their fingers and the waiters using
gloves to squeeze oranges in front of people but taking them off when they
thought no-one was looking.
Having had food poisoning in Morocco earlier this year
my pet hate is seeing poor hygiene standards. It only takes one person
not washing their hands after using the toilet and then handling food
cause problems. I raised this at the welcome meeting and insisted on
being heard even though the rep tried
to shut me up. I did elicit a promise to talk to the Mirabel's
Food and Beverages manager. (Note: It didn't do much
good. I still saw them doing it later in the week. If they do it
where it can be seen
what does it say about standards in the kitchen?).
Oh and take note Thomson
you can't blame EVERY illness on sun and booze.
When people let themselves be given intravenous injections in the middle of
the night by a strange doctor in a strange country
the chances are they are
A few people had heard that I was doing a review and made
a point of voicing their dissatisfaction with the Mirabel
centred around the lack of service for 5* and poor quality snacks.
I will say that I think any hygiene problems will soon be
dealt with by the Sol y Mar. I would put a lot of the problems down to
fact that the Mirabel Beach is fairly new and staff aren't yet properly
people wrongly blame mild tummy upsets on 'food poisoning' all
too often and common sense should tell the management not to give them any cause by
poor hygiene standards. The waiter we had for most of our meals was a nice chap
often tormenting my niece by removing her food and constantly
trying to joke with her and make conversation with my sister and I. At
age 13 or younger it may have been funny but at 18 it starts to make
you think twice about going to meals towards the end of the week.
You'd think getting no response other than a stony face would stop them but
Talking about information given out at the reps meeting
do tell people not to pick up coral from the beach PLEASE. Being told
on the way home at the airport and watching at least 12 people frantically
unpacking their bags to remove it and avoid a £500 fine
is no laughing
We asked for a resort map at the meeting and were told to
ask at reception. Back to the Mirabel Beach Reception. Can we
have a map please? No they haven't got one
only a scribbled one for
staff. We point out that we would like to go to the gym but there are
no signs anywhere. We are told to go and look for a member of the
animation staff and ask them. What??? Excuse me - isn't this
supposed to be a 5* resort?
Can't find any animation staff but waiters and security
guards between them manage to find enough English to direct us to the gym
which incidentally is not sign posted in any way. Great gym and
friendly well informed un-intrusive help there. Full marks apart from
silly opening hours of 9am till 1pm
3pm till 6pm. I like to go before
breakfast but no chance here.
Bars. Food's lousy and service poor. 4.45pm my niece
asked for snack for the 3 of us. She was told they only had chicken
burgers left. I felt they had just tried it on as she was young so I
called a waiter over and asked exactly what they had and hadn't got on the
menu. True there was stuff they hadn't got any more but
they were just trying to avoid serving.
couldn't get a Caesar salad (had one later in the week - lettuce dressing
but we managed to get a hot dog (foul)
(spot the chicken) and some fries. Later in the week we also tried a
pizza (very dry) and more fries which had been cooked at least twice.
Over all pretty disgusting food and service. See the tacky menu.
Doesn't look 5* does it. It looks like something I'd expect a tacky
roadside cafe to produce and the food matches that image. Once we saw
the waiter top a diet coke up will ordinary coke when the dispenser ran out
then realising it wasn't full
It's a pity I didn't get a picture of me having a tantrum
at the bar one evening.
Unfortunately I was too busy voicing my displeasure loud enough to produce a
result. Watching the fairly tacky entertainment
I had asked for a
coffee and brandy plus a wine and beer for the others. The wine and
beer arrived but not the coffee and brandy. 10 minutes later I asked
again and again a further 10 minutes later re-ordering for the others.
Once again I didn't get the coffee and brandy. By now I had had
enough. We had already been told that tonight we couldn't order at the
bar - it would be waiter service. I went to the bar and said I wasn't
leaving till I got a coffee and Brandy. I was asked who had taken the
order and told to sit down and they would bring it. Within 2 minutes
followed 2 minutes later by another. In both cases no milk
which I politely asked for. Now at this stage
I will own up and say I
should have known better. Having heard tales from other holidays
makers about rude waiters moaning that they should have asked for milk if
they wanted it in tea or coffee and being reluctant to fetch it
I admit it
would have been prudent to ask for milk when I ordered. However
the Mirabel Beach Resort is supposed to be a 5* hotel.
So now I have exactly the same sort of performance trying to get some milk.
When both coffees are finally too cold to drink
I end up throwing a wobbly
back at the bar. 'Please Please Please can some-one get me a little milk
before I come back there and get it myself'.
Click a picture to see the
bar and prices of what
you don't get all-inclusive or may have to pay after midnight or on the day
We visited the Italian Restaurant one night where the
service was good
the menu very basic
but overall a pleasant night.
The final indignity for us was the last day. The
day before we asked about keeping the room till 6pm. We were told it
was free until 2pm but 90 euros from 2pm until 6pm. We decided to keep
it until 2pm as we felt 90 euros was ridiculous as we lost the first day of
our holiday by arriving at 11pm. Having to pay 90 euros in order to
have a full 7 days holiday seemed steep. The receptionist told
us to come back at midday to get the cards recharged for the two free hours.
Very silly we thought but made a note to do so.
we reluctantly returned to our room at
11.30 so we could go to reception and get the cards recharged before lunch.
locked out. We had to traipse wet and uncomfortable to reception
a fair walk
and get the cards recharged. They didn't seem to care
that they had cancelled them early. After lunch my niece
who by now
was thoroughly fed up of being tormented by the waiters
left us having a
final glass of wine while she went to take a shower. It was a little
after one. My sister and I returned at 1.30 to find her sitting in the
heat outside the room waiting for us to deal with reception as once again we
were locked out. My sister had strong words with reception and we were
given the room until 5pm by way of apology. The cards were recharged
and after a short rest we went out shopping for a couple of hours thinking
we'd shower when we returned. Guess what
we were locked out - 3 times in one day!!!.
Finally a note about the tannoy system which threatens to
completely ruin the one really good thing about the Mirabel Beach which is
it's spacious relaxing atmosphere. Sol y Mar - PLEASE don't let it
turn the resort into a tacky version of a holiday camp. Get your
animation staff trained properly. At one point I was trying to have a
relaxing read by the pool with loud rap songs coming through one speaker to
my left and equally loud Caribbean music to my right. I complained to
three different people as did other people
but nothing was done.
Most people just gave up and went indoors or to the beach.
Comment from Nicola from Chesterfield:
No way is this a 5 star resort. Friends had paid
000 for their holiday for the two for a fortnight and were very
disappointed as well. Little things like bad tempered waiters being rude
because milk in tea wasn't asked for and they had to go back for it
also being told at 2 minutes to 11am to go away and come back in 5 minutes
when they are open.
There were many other comments in this vein but I think I
have probably said more than enough to give you a good feel for what this
holiday was like. There were few children at this time but again
no-one seemed happy with the facilities for the children.
Would I go back to the Sol y Mar
Mirabel Beach Resort?
Strangely enough yes I probably would. I'd like to
think that much of what I've mentioned is because of the newness of the
resort and staff and that Sol y Mar will get it sorted out. I didn't
pay 5* prices for the holiday as it was booked within a week of flying so I
will take that into account too.
Next week I am off to the
Coral Sea Resort which is
also in Sharm El Sheikh but I may visit the Mirabel Beach again as I love
Egypt so watch this space!
Just back on
Thursday 31st August
Although reports are true that this hotel is not
fully finished the only things not available still from brochure
advertisement were 2 speciality restaurants and the disco. There is 2
buffet and one a la carte Italian open which is also free to all AI
1 Buffet only open at breakfast time as it was fairly quiet when
we were there
Some service of staff fairly slow but they are improving
plus you have to realise these guys are doing 14 hour shifts for a month
solid in that heat 36-40 degrees every day
there are 3 lovely pools(2
have water polo goals in them)
3 beach bars and 3 pool bars one serving
snacks all day (free AI) Own make cocktails and spirits and beer all
included pool and beach bars close at 1800 hrs
two bars in main building
open all night 1 sells shisha pipes at 25 le
600 parasols on beach but
hardly anyone used but we felt the breeze was easier on the skin in the
blistering heat than at pool
there is a football pitch and two volley ball
courts on beach. beware of sleazy beach boys and tattoo guy is very much a
predator to all girls when on there own and gets personal when you refuse
tattoo seen a whole Italian family set on him one day which was quite
he may actually have been sacked by now which won't be a bad
thing. snorkelling is very poor at beach as still no jetty
but you can
use the royal albatross hotels jetty to the left of you and there is a bit
2 hotels along right in front of yellow sunbeds small but loads of over
friendly fish to get good close up photos.
Overall we had a great holiday
Food was good and very fresh we did go to naama bay 3 times in 14 days
just to break it up a bit 25kms away cost £18 return by limo(well Daewoo
really) Tarak at desk at front door will look after you to book this.
shuttle bus was booked up for the whole of our holiday but they charged 5
euros too. and this only run 3 times a week. rooms are large enough to
sleep 4 large walk in shower with good pressure shower for you girls and
your hair! (not many coat hangers though) small tipping will get you towel
designs everyday from room guy and we tipped our waiter £10 at start of
holiday then sat in his area all holiday this ensured you got plenty of
wine and beer at meal times as you could wait all night on a drink being
offered. had a bit of tummy upsets but I put it down to change of diet (oil
used in cooking) and hot sun that us brits not used too
point the finger at this hotel
the night entertainment is a female singer
which becomes boring but as we got up early every morning we were in bed
for midnight every night went to hard rock cafe and Mexican in naama bay
for dinner Mexican lovely and good price as was hard rock where the
waiters give you a laugh at their singing and dancing. don't worry about
going to this hotel
I did cause of what I'd read on these forums but
there must have been a vast improvement or some people don't realise that
they are living in Egypt not Britain so have to adjust to their ways
You will enjoy this if you want a holiday with loads of sun
relaxation and food and drink by the bucket load
there is an amphitheatre
but only noticed kids discos being held in it and there is a lovely spa
with steam room
gym and massage areas two tennis courts
also. Nabq Bay is going to be the new naama bay in a year or so I reckon
hotels being built all around you so don't be put off by the views heading
to Mirabel as this is a lovely hotel with spotless decor. you wont need
beach towels either as you get towel cards for through the day and room
towels changed everyday. We never done any trips as we had been last year
and stayed in Naama Bay
I would consider returning to this hotel next
year but I feel the price will have rose by then. The kids club is very
German orientated and the German Thomson reps quite ignorant
they lie about
like holiday makers most of the day and as if the rule the place.
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